Fan Plaques Ltd, Po Box 659, Barnsley, S72 8XW - Tel: +44 (0)1226 712400
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Frequently Asked Questions

Ordering

I am interested in the plaques. What is the minimum order quantity?

Minimum order quantities for a Junior or Amateur side is 15 plaques. To discuss this further please email us or call us on 01226 712400.

Design

I like the plaques but I would like to change the design. Is this possible?

Our designs can be personalised to your design requirements and specifications, but there may be additional costs depending upon the quantities of plaques you are ordering. To establish if there may be any costs and to discuss with someone whether the design is possible email us or call us on 01226 712400.

Delivery

How much is delivery?

Standard delivery charges are:

15-99 plaques - £0.25 per plaque including VAT
100+ plaques - Free Delivery.

If I collect the plaques can I not pay the delivery charges?

Our plaques are designed and produced in East Kilbride, near Glasgow, Scotland. If you live locally to East Kilbride please contact us to discuss collection options. Collection is not available anywhere else in the UK.

How long will delivery take?

Delivery is 7 working days from final approval of the plaque artwork.

Mistakes

One of the names on a plaque is wrong. Can you change this?

If we have begun production of your plaques, or you have received the plaques, and you have spotted an error then please consider:

  • Our design studio provide PDF proofs for your approval prior to production, so ensuring that we deliver exactly what you want. However, if you have made a mistake in your purchase order forms a reprinting charge of £1.00 including postage will be applied.
  • If we have made a mistake transferring your data from the forms to the plaques - We will correct this as soon as possible, free of charge. Please contact us to help us best deal with your order.

Extra plaques

I need extra plaques, can you send me them in time?

We endeavour to fulfill your orders as quickly as possible so you have them for your important events or dates, but we do require production times. If you have previously placed an order and now require additional plaques please contact us so we can help you and so we can tell you if it is indeed possible to produce the plaques in time. There may be additional charges for delivery of a smaller run of plaques.

Specification

Plaque specification:

Frame Dimensions: 185mm x 148mm x 35mm
Net Weight: 267g
Materials: Curved & Bevelled Glass Frame with Chrome effect border.
Image Dimensions: 150mm x 105mm
Printed Insert: Full Colour 280gm Digital Silk Stock Paper